Speed of DNS Transfer to Sitelutions
Posted by Trey T on 03 January 2013 10:07 PM

Please read this if you are modifying your nameserver settings at your registrar so that your domain uses our nameservers.

 

Speed of changes depend highly on how long your current registrar takes to update the root nameservers -- the process usually takes up to 48 hours, but can take longer.  This is beyond our control -- we have nothing to do with this.  If this is taking longer than expected, you should contact your former registrar.

 

Even beyond the 48 hour (approximate) period, you might not be able to access your site if your ISP has cached DNS records pointing to the old IP address -- this depends on your former TTL (time-to-live) settings.  In total, this process usually takes about 48 hours, but can take longer.  Unfortunately we can't make any guarantees because it depends highly on other parties involved and previous settings. 

 

 

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Help Desk Software by Kayako Resolve
ERROR: This domain name does not match domain registered in the license key file (forum.sitelutions.com), allowed domains: support.sitelutions.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com