Knowledgebase: Sales & Billing
What is your Refund Policy?
Posted by Trey T on 03 January 2013 10:07 PM

Sitelutions offers a 14-day money-back guarantee applicable to Hosting & Backup Mail Services.

Sitelutions cannot offer a refund on these items:

  • Domain Registrations
  • Domain Registration "Mistakes" such as accidentally registering a misspelled or wrong name.
  • Domain Transfers that have completed or are still pending
  • Domain Transfers which have failed but have not been tried to re-initiate at least 5 times.

Please understand that we cannot issue refunds on these items because we incur costs for each and every item sold. Our profit margins are extremely low for these items meaning we'd lose a good deal of money.

(7 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below. This is required to prevent automated registrations and form submissions.

Help Desk Software by Kayako Resolve
ERROR: This domain name does not match domain registered in the license key file (forum.sitelutions.com), allowed domains: support.sitelutions.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com