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Knowledgebase : Sitelutions Space (Hosting)
     
When you setup a Sitelutions Space account, you choose the primary host/domain that you want to host. We ask that you wait until you know which domain you wish to use, then configure the account. This is because a system administrator must manually chang...
To sum it up, if someone sends you e-mail and your mail server is down, the message will be bounced back to the sender. Bouncebacks reflect poorly on your company, and can also cause you to miss important e-mail from potential clients or from friends an...
Question ------------------------------------------------------ What is my database port number that I should use in my script? Answer ------------------------------------------------------ The standard MySQL port number is 3306. The server you should poi...
Question ------------------------------------------------------ I just signed up for a Sitelutions Space hosting account, but I am unsure of how to set up DNS for my domain names. I want to host multiple domains under my account but don't feel lik...
ACCESS TO REMOTE SHELL. Sitelutions does not currently provide Telnet or SSH services to it's customers. Our machines have been secured by our security experts and allowing this level of access could provide users with new ways to exploit their system...
SSL enables secure (encrypted connections) to your site.  This would technically allow you to accept sensitive data (though SSL does not handle encryption of data or management of data after you receive it -- you must use a shopping cart or custom so...
Typically, the solution to this problem is to make sure that your FTP client does not have "PASSIVE" mode enabled. PASSIVE mode is a frequent cause of FTP slowness or drops in connectivity. You can check this by going into the connection properties or too...
FTP ACCOUNT INFORMATION AND INITIAL SETUP Upon purchasing a hosting plan, one of the initial tasks is to move your website onto the Sitelutions servers. To do so, you may wish to use FTP as the method of moving your Files. In order to FTP into your...
Question----------------------------------------------------I wish to host more than one domain name under my hosting account. How can I do this?Answer-----------------------------------------------------In order to get your other domain name to point to ...
  Purchasing and configuring a web hosting account is simple.  Our system works on an a-la-carte basis.  This means that you may order hosting independently of domain names. While most hosting providers require you to purchase a domain ...
  How can I set up e-mail forwarding? Setting up e-mail forwarding using Sitelutions is a simple process. To configure e-mail forwarding, you'll first need a Sitelutions Mail-Only hosting account (discontinued) or a Sitelutions Space Hosting &...
Did you upload your files to the public_html or "www" folder?  Files should be placed in "public_html" or "www" -- "www" is just an alias for "public_html."   You should replace our default index.html file with your own home page.  Then u...
Question: ------------------------------------------------------ I am migrating my site over to Sitelutions, and I have many php pages which I keep as .html pages (i.e. using the .html extension rather than the .php extension). However, it looks like yo...
To purchase the add-on domain, just login to your main Sitelutions account at http://www.sitelutions.com/ [1], then navigate to the Sitelutions Space Control Center and click the "Go!" link next to "Purchase Upgrades and Add-Ons." You will see severa...
If you are interested in allowing secure access to your site (https://www.yourdomain.com/), you will need a unique IP address and an SSL certificate.  The unique IP address is available for a fee of $4.95/month plus a small setup fee (range...
If you are trying to run a CGI script but need to know the path of perl or sendmail, we provide that for you here. Note that this is the current configuration across all of our shared hosting servers, but is subject to change in the future (though high...
You can find information on our various hosting packages at http://www.sitelutions.com/info/slspaceplans [1] As everyone's needs are different, we have many packages to suit your needs. If you are unsure of the package you need, or would like mor...
Our servers are include PHP support for XML (PHP is compiled --with-xml), however you will not be able to use domxml functions on our standard hosting servers.   Therefore functions like domxml_open_file() will not work because PHP must be compiled...
Help Desk Software by Kayako Resolve
ERROR: This domain name does not match domain registered in the license key file (forum.sitelutions.com), allowed domains: support.sitelutions.com, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com